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How has IT support changed over the years?

How has IT support changed over the years? If you’ve ever wondered, “How has IT support changed over the years?” you’re not alone. This question is more than just a trip down memory lane; it’s a critical inquiry into the technological...

Milestones in IT Support

Milestones in IT Support The Advent of Help Desks The inception of help desks in the late 20th century marked a significant milestone in IT support. These centres became the go-to solutions for immediate troubleshooting and issue resolution. They laid the foundation...

Evolution of IT Support Roles

The Evolution of Technical Support What is Technical Support? Evolution of IT Support Roles – Technical support, often referred to as IT support, is the backbone of any organisation’s IT infrastructure. Initially, it was limited to resolving hardware...

History of IT Support Services

The Evolution of IT Support: A Historical Perspective   The history of IT support services serves as a fascinating roadmap, tracing the technological advancements that have shaped our world. From its early days as a specialised field focused solely on hardware...

What is Managed IT Security?

Understanding Managed IT Security: A Comprehensive Guide Introduction Businesses are increasingly reliant on technology, the security of IT infrastructure has become paramount. Cyber threats are evolving and becoming more sophisticated, posing significant risks to...