Lite
Occasional help with no monthly commitment
For customers who need technical help from time to time.
- No monthly fee
- No included support time
- No service level agreement
- Work billed at current ad-hoc rates
Kwik Support plans
Choose the right level of IT support
Some businesses need occasional help. Others want a regular support relationship, proactive management or a fully managed IT environment.
Plans and services are different
The plan defines the relationship
A plan is not a bundle of every IT service.
The plan defines the working arrangement. Your quotation or agreement defines the support, monitoring, security, backup, cloud and onsite work that applies to you.
Explore our servicesBusiness support plans
Start with the relationship that fits
You do not need to choose before speaking to us. Tell us what you need and we will recommend a sensible starting point.
Core
A flexible monthly support relationship
For small businesses that want a regular IT provider without an annual agreement.
- Month-to-month arrangement
- 30 calendar days' notice
- No included support time
- Support billed at monthly-client rates
- No service level agreement
Plus
A proactive managed IT foundation
For businesses that want better oversight and a proactive relationship.
- Annual agreement
- Proactive managed IT foundation
- No included support time
- Support billed at agreed discounted rates
- Backup, security and cloud services added as needed
Enhanced
A customised fully managed environment
For businesses that want to hand over responsibility for an agreed IT environment.
- Built around the business
- Full management of the agreed environment
- Responsibilities defined in the agreement
- Service terms matched to the environment
Compare the business plans
See the main relationship differences
The table compares how the plans work. The quotation or agreement still defines the services and responsibilities that apply to each customer.
| Plan | Best for | Commitment | Included support time | Support billing | Approach |
|---|---|---|---|---|---|
| Lite | Occasional help | None | None | Ad-hoc rates | Help when requested |
| Core | A flexible regular relationship | Month to month with 30 days' notice | None | Monthly-client rates | Ongoing relationship with separately scoped services |
| Plus | Proactive support and better oversight | Annual agreement | None | Agreed discounted rates | Proactive managed IT foundation |
| Enhanced | A fully managed agreed environment | Individual agreement | Defined in the agreement | Defined in the agreement | Kwik Support takes responsibility for the agreed scope |
@home is shown separately because it serves home-based professionals and very small businesses that rely on one main work device.
Kwik Support @home
Professional support for one important work device
@home is for home-based professionals and very small businesses that depend on one main computer for their work.
Important scope
What all-inclusive means
For Enhanced customers, all-inclusive applies to the services and infrastructure listed in the agreement.
It does not transfer ownership of your equipment or accounts. Hardware, licences, third-party charges, large projects, migrations and work outside the agreed scope remain separate unless the agreement says otherwise.
Common questions
What to know before choosing
Do I need to choose a plan first?
No. Tell us about the business, current setup and problems you need to solve. We will recommend a suitable starting point.
Does a monthly plan include unlimited support?
No. Core and Plus do not include a general support-time allowance. Enhanced support is defined in the customer agreement.
Are backup and security included in every plan?
No. Backup, security and cloud services are added and priced separately unless an individual Enhanced agreement includes them.
Do the plans guarantee response times?
Lite and Core do not have a service level agreement. Plus and Enhanced service terms are stated in their agreements.
Can you provide onsite support?
Onsite support may be available based on location, scheduling and the plan or quotation.
Are hardware and licences included?
Not by default. Hardware, software licences and third-party charges are separate unless the agreement or quotation includes them.
Start with a conversation
Not sure which plan fits?
Tell us how your business works and how much responsibility you want us to take.