Network Solutions for Huguenot Estate Homeowners
Kwik Support – Your Recommended IT Partner
Welcome to Kwik Support at Huguenot Estate
As the recommended IT partner for Huguenot Estate, Kwik Support provides professional network solutions for homeowners. While Huguenot Estate supplies high-speed internet connectivity to your property, we help extend that network throughout your home with reliable infrastructure and expert support.
With over 30 years of industry experience and a 99.9% system uptime record, we collaborate directly with the developers to ensure your home’s network infrastructure is properly implemented during construction.
Our Network Packages
We offer three straightforward network packages designed specifically for Huguenot Estate homes:
Basic Network Package
- 1 x Ethernet wall point (your choice of location)
- 1 x WiFi Access Point with dedicated cabling
- Professional installation and configuration
- Network testing and setup validation
30-day initial support period
Choose your preferred location for both the Ethernet point and WiFi AP – either upstairs or downstairs.
Enhanced Network Package
- 2 x Ethernet wall points
- 2 x WiFi Access Points with dedicated cabling
- Professional installation and configuration
- Network testing and setup validation
30-day initial support period
Complete coverage across both floors with strategically placed WiFi access points and Ethernet connections.
Custom Network Package
- Multiple Ethernet points based on your requirements
- Multiple WiFi Access Points based on coverage needs
- Customized network design
- Professional installation and configuration
- Network testing and setup validation
- 30-day initial support period
Tailored solutions for larger homes or specific requirements, with custom placement of network points and WiFi coverage.
Equipment Options
We offer flexible equipment options to suit your preferences:
Client-Provided Equipment
- Use your existing router or ISP-provided equipment
- We’ll configure your equipment to work with our installation
- Basic setup and testing included
- 30-day initial support for configuration issues
Essential Equipment Package
- Business-grade Router/Firewall
- Enterprise-grade WiFi Access Points
- Network Switch as required
- Professional configuration
- 12-month hardware warranty
- 30-day initial support period
Premium Equipment Package
- Advanced Router/Firewall with enhanced features
- Premium WiFi Access Points for optimal coverage
- Managed Network Switch
- Wall-mounted equipment cabinet
- Professional configuration with advanced options
- 24-month hardware warranty
- 30-day initial support period
Our Process
When you choose Kwik Support for your Huguenot Estate home, here’s what to expect:
Initial Consultation
We’ll discuss your requirements and recommend the ideal package
Developer Coordination
We work with Huguenot Estate’s team to ensure infrastructure planning
Installation
Professional installation once your home reaches the appropriate construction phase
Testing
Comprehensive testing of all connections and WiFi coverage
Handover
Complete setup and basic guidance on using your network
Support Options
All installations include a 30-day initial support period covering:
- Network configuration adjustments
- Basic troubleshooting assistance
- Remote support during business hours
- One on-site visit if required
After this period, we offer flexible support options:
Pay-As-You-Go Support
- Standard hourly rate applies
- Remote support available during business hours
- On-site support charged at callout rate plus hourly
- No minimum commitment
Basic SLA Package
- Monthly or Annual Subscription
- Remote monitoring
- Priority remote support
- Monthly health checks
- Firmware updates
- Business hours support
- 4-hour response time
Premium SLA Package
- Monthly or Annual Subscription
- Unlimited remote support
- Quarterly on-site health checks
- Advanced configuration changes
- After-hours support available
- 2-hour response time
- Network performance monitoring
Why Choose Kwik Support?
- Expert Installation – Our coordination with developers ensures a smooth setup
- Quality Equipment – We use professional-grade hardware designed for reliability
- Proven Experience – With an 83% same-day resolution rate
- Local Support – Based in Cape Town, offering personalised service
- Future-Ready – Our installations accommodate future technology needs
Frequently Asked Questions
When should I contact Kwik Support during my home purchase?
We recommend contacting us during the planning phase, before construction begins on your internal walls. This allows us to coordinate with the developers to ensure proper infrastructure installation.
Will the developer install all the necessary cabling?
Yes, the Huguenot Estate developers will install the conduits and cable routes during construction based on your chosen package. We handle the final network implementation, equipment installation, and configuration.
Can I upgrade my package in the future?
Yes, you can upgrade your package, though additional cabling may require more extensive work after construction. We recommend selecting a package that anticipates your future needs where possible.
Do I need to use Kwik Support for my networking needs?
While we’re the recommended partner for Huguenot Estate, you’re not obligated to use our services. However, we offer the advantage of direct coordination with the developers and specialised knowledge of the estate’s infrastructure.
What internet service providers (ISPs) can I use?
Our installations are compatible with all major ISPs operating in the Huguenot Estate area. You’re free to choose any provider that services the development.
How does the 30-day support period work?
From the completion of your installation, you’ll receive 30 days of support covering network configuration adjustments, basic troubleshooting, remote support during business hours, and one on-site visit if required.
Contact Us
Ready to ensure your new home has the network infrastructure it deserves?
Contact us today to discuss your Huguenot Estate network requirements.
Contact Us
* Indicates a required field